This translation is provided for information only. The Russian version of this document is legally binding.
General terms
These terms set out the procedure for returning and exchanging goods purchased remotely on the website regattafortuna.com. The seller is Mistral LLC, INN (Taxpayer ID) 7801522273, OGRN 1107847193255, address: office 507, premises 6-N, letter A, 15 Kamennoostrovsky Prospekt, St. Petersburg, 197101.
Relations between the buyer and the seller are governed by Law of the Russian Federation No. 2300-1 “On Consumer Rights Protection” of 07.02.1992 and the Rules for the Sale of Goods under a Retail Sale and Purchase Agreement approved by Decree of the Government of the Russian Federation No. 2463 of 31.12.2020.
Return of goods of proper quality
The buyer has the right to refuse the goods:
- at any time before they are handed over;
- within 7 days after receiving the goods;
- within 3 months from the date of receipt of the goods, if written information on the procedure and time limits for returns was not provided to the buyer at the time of delivery.
Goods of proper quality may be returned if their presentation, consumer properties, factory labels and packaging have been preserved, and if there is a document confirming the fact and terms of purchase (a till receipt, electronic receipt, delivery note or other proof of payment). The absence of such a document does not deprive the buyer of the right to refer to other evidence of purchase.
The goods must not have been used. The right of return does not apply to goods made to the buyer’s individual order and having individually defined properties.
Return of goods of improper quality
If defects are found in the goods, the buyer has the right, at their choice, to demand:
- replacement with goods of the same model and article number;
- replacement with similar goods of a different model with a corresponding price adjustment;
- a proportionate reduction of the purchase price;
- free elimination of the defects or reimbursement of the costs of eliminating them;
- a refund of the amount paid for the goods and withdrawal from the contract.
The claim must be made within the warranty period or, if no warranty period has been established, within a reasonable time, but no later than two years from the date the goods were handed over. In the event of a dispute about the causes of the defects, the seller carries out an expert examination of the goods at its own expense; the buyer has the right to be present during the examination and to challenge its conclusion in court.
How to arrange a return
- Notify us of your intention to return the goods: by the telephone number shown on the website or by email to info@regattafortuna.com. Please state the order number, the name and article number of the item, the size and the reason for the return.
- Agree the return method with the manager — drop-off in St. Petersburg or dispatch by a carrier.
- Enclose with the goods a return application stating your full name, contact details and bank details for the refund, as well as a document confirming the purchase.
Refund time limits and procedure
Money is refunded within 10 days from the date the seller receives the buyer’s claim. The refund is made by the same method used for payment, or to the bank details specified by the buyer in the application.
When goods of proper quality are returned, the seller refunds the price of the goods less the cost of their delivery from the buyer. The cost of returning goods of proper quality is borne by the buyer. When goods of improper quality are returned, the delivery costs in both directions are borne by the seller.
Size exchange
If the size does not fit, the item may be exchanged for the same item in a different size within 7 days after receipt, subject to the conditions set out in the section “Return of goods of proper quality”. An exchange is possible if the required size is in stock; if a suitable size is not available, the buyer has the right to return the goods and receive a refund of the amount paid. Before exchanging, we recommend checking the size chart on the product page.
Contacts
For all questions about returns and exchanges: info@regattafortuna.com; the telephone number is shown in the website header. The postal address for returning goods is agreed with the manager when you contact us.